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A look at Facebook's plans to monetize WhatsApp, which makes virtually no money at present, by facilitating business transactions, a shift away from ads (Kurt Wagner/Bloomberg)

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A look at Facebook's plans to monetize WhatsApp, which makes virtually no money at present, by facilitating business transactions, a shift away from ads (Kurt Wagner/Bloomberg)

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Kurt Wagner / Bloomberg:

A look at Facebook’s plans to monetize WhatsApp, which makes virtually no money at present, by facilitating business transactions, a shift away from ads  —  On the final day of November, Facebook Inc. announced it had bought a customer service software startup most people had never heard of …



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